eShop

For all further info about your order contact us at orders@luchat8.com.

Delivery and Shipping Limits

Shipping costs are at a 30EUR fixed rate worldwide for each product ordered. Maximum time of delivery is 15 business days.

Money Back Policy

The company Generator 888 d.o.o. guarantees the quality of the product as well as the stability of the device. If you are not satisfied with how the device works or for any other reason do not want to continue using the device, send us an email to the address orders@luchat8.com or call us at +381 69 369 3669. The deadline for complaints is 30 days from the day of delivery. You can return the device to the address Tetovska 62, 11000, Belgrade. Acceptance of advertised goods is if you bring: an undamaged and functional device, the original receipt and a completed complaint card that you receive in the box of the device. We do not cover the delivery cost of the device return.

If you meet the conditions of the complaint, the money will be returned to you within 7 days.

Warranty

The company Generator 888 d.o.o. guarantees the correct operation of the product.
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Device warranty is valid with the original invoice and covers defects that occurred within a 2 year period. The compliance period starts from the date of purchase, i.e. from the date indicated on the invoice, or from the day when the goods are delivered to the customer if they are sent by courier service. Compliance for electronic defects is valid for 24 months from the date of purchase. Mechanical breakdowns are not covered.
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The provider of warranty, within that period, ensures at his own expense the removal of defects and defects of the product, which arise from inconsistencies between the actual and the prescribed, that is, the declared quality characteristics of the product.
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The customer loses the right to warranty, i.e. the right to complaint and free servicing in case of:

- inadequate handling of the productusing excessive force
- improper use of the product that is not in accordance with the operating instructionsusing the product for purposes for which the product is not intended
- if the malfunction is caused by not following the given operating instructions
- if any repairs and repair attempts have been made to the product by unauthorized persons

If your breakdown falls under one of the above-mentioned items, the price of the service is 60 EUR. Company policy states that the wooden case must be changed with each device servicing.
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If the authorized service determines that the battery needs to be replaced, an additional 30 EUR is charged. Repairs covered by the warranty are carried out at the authorized service center of the company Generator 888 d.o.o.